You may return most new, unused items within 14 days of delivery for a refund, exchange or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The following list is a breakdown of each category and its policy.
Custom Body Candy Jewelry, Dresses & Tops- NO Returns Or Refunds (only exchanges made if defective). Your shipping will be paid if that's the case!
Bling Cell Phone Cases- If there is a mistake or product defect, we will pay for shipping and give you a brand new case OR 100% Refund. If you are not happy with your purchase you may return or exchange within 14 days upon delivery. Product MUST be in new, unused Condition, and in original packaging. Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions. After we receive the product it will get inspected. There is a 35% restocking fee on original price for returns. If the item is used there will be no refund and product will be returned plus shipping charges.
*There is also a 6 month product warranty included with each cell phone case. Warranty includes repair (replace any missing/damaged crystals and decorations), at no extra cost to you. You pay the shipping to send product back to us, and we will pay for return shipping back to you. Please note we will only honor warranty for cases that are under normal usage. We will not provide any warranty service for cases that have been extremely abused. Feel free to send us pictures at ..... and we will let you know if your case is eligible to receive warranty repairs.
Chain Embellished Jeans- Returns, exchanges (price differences may apply) or store credit is valid for any of these items within 14 days of delivery. Items must be in in new, unused condition and have original tags still attached. No pet or smoke odors. Please include your Order #. There is a 15% restocking fee for 'Returns Only' on these items.
Designer Embellished Tops & Fancy Pants- Returns, exchanges (price differences may apply) or store credit is valid for any of these items within 14 days of delivery. Items must be in in new, unused condition and have original tags still attached. No pet or smoke odors. Please include your Order #. There is a 15% restocking fee for 'Returns Only' on these items.
Bling Hats & Shoes- Returns, exchanges, & store credit is valid for any of these items within 14 days of delivery. Items must be in new, unused condition and have original tags still attached. ANY makeup stains, sweat stains, pet or smoke odors will not be accepted. 15% restocking fee for 'Returned Only' items.
*All refunds can be expected within 3 weeks after receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.